Existing Customers

Welcome!

If you are an existing customer and require assistance with an insurance policy arranged through Anthony Wakefield & Co, select the appropriate tab below for help with your requirements.

To make a claim you can complete the form below or give us a call during office hours. Alternatively please check your insurer policy documents as there may be a direct contact number for them.

If you would like to speak to one of our advisors for advice, call 01306 740555 during our normal business hours, 9am – 5pm, Monday to Friday (closed Bank Holidays). Our full contact details are available here.

  • Policy Enquiry
  • Make a Claim
  • Complaints

Contact us about an existing policy

Let us know if you wish to amend your policy or there has been a change in your circumstances that you need to inform us about.

You may call us to discuss your policy but we are only able to act upon written instructions, please complete and send the form below for policy changes or contact your usual account handler.

If you wish to make an insurance claim please to go the ‘Make a Claim’ tab above

Policy Enquiry

Insurance Claim

Please complete the form below if you would like to submit an insurance claim.

We may then contact your insurer and advise you of the next steps. If reporting an urgent claim outside of business hours, you may wish to check your policy documents as your insurer may offer an emergency claims line.

Insurance Claim

Complaints

Although we always try to give the highest levels of service, we do appreciate that things can occasionally go wrong. If you are unhappy with our service, please contact us with details of what has happened. We shall:

  • acknowledge your complaint within 2 working days of receipt
  • try to resolve the complaint within 5 working days
  • conduct an assessment of your complaint and respond to you

Please note that some complaints require fuller enquiry than others. If this is the case, we shall contact you within 20 working days to give you an expected date of response. Alternatively or conjointly, you may refer your complaint to your Insurers, who will deal with it under their stated complaints procedure.

If you feel that our response does not resolve your issue, you may refer the matter to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR or by visiting their website: https://www.financial-ombudsman.org.uk. Generally, the Ombudsman may only consider your complaint if,

  1. you have referred the matter to us and/or your Insurers, and you are not satisfied with the final response to your complaint
  2. you are a
    • private policyholder (so a ‘consumer’);
    • a business (micro-enterprise) employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million;
    • an other ‘small business’ with an annual turnover of below £6.5m, and less than 50 employees or with an annual balance sheet total of below £5 million;
    • a Charity with an annual income of under £6.5 million;
    • a Trustees of a trust with a net asset value of under £5 million; or
    • a certain type of Guarantor,

Providing you meet these criteria and we have not managed to resolve your complaint within eight weeks of us receiving it, you may refer direct to the FOS.

We are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available at http://www.fscs.org.uk/.